Terms and Conditions of Trade

We believe passionately in doing the "right thing" in our business dealings.  This means in simple terms, trading ethically and fairly and we expect the same in return.

In dealing with us you can expect that we'll do our best to deliver your goods to the specification you ordered, to the right place and at the right time.  In return we expect you to tell us if there is a problem as quickly as possible, and then pay us the right amount, at the right time (and if you don't, then you don't own the goods until you do so !)

As usual our lawyers have found a way to spread these simple principles over quite a few clauses which you can download here for our Product sales and download here for our Rental / Free on Loan agreements. However the key bits are as follows:

Orders  

We accept orders over the phone or via e-mail, FAX or post.  For the lower priced items like Fruit and ancillaries we'll normally confirm that with a phone call.  For the higher priced items (typically equipment we'll also follow this up with a written confirmation. We'll keep you fully informed as to delivery dates.

Returns  

We try very hard not to make a mistake.  However we realise that sometimes there's a problem and we like to sort things out as quickly as possible. You need to let us know immediately, please.  If we've messed up then we'll either replace or refund (at our expense) - if you've just changed your mind then we'll try to help you, but you'll probably have to cover our expenses in this instance.

Payment  

Unless otherwise agreed we must be paid within 28 days of the invoice date.  This means we need the money in our bank account by then, not that you'll put in the post by then, or you'll put it into your payment run then, or you'll ask the FD by then!  We need the money to pay our suppliers on time.  If we don't receive the money on time then we will have to charge you the interest laid out in the Late Payment of Commercial Debts Act.   Naturally if you haven't paid for the goods then you don't own them, but you are still responsible for keeping them safe and in pristine condition.

Free On Loan Deals  

As we will have explained to you in detail before you signed up, these are really just an alternative way of financing your equipment.  There's lots of small print on the separate contract you have signed but in simple terms you need to take the minimum amount of fruit (at the price agreed) for the period agreed.  To the extent that you don't take this minimum amount we will charge you for the shortfall.

Of course nothing in our terms is designed to prevent you having all the normal protection given under the relevant UK laws - that's not how we do business.  All transactions with us are subject to these terms and conditions (unless we've agreed otherwise and confirmed it in writing).

To save the forests (and money) we don't put all these terms on the back of our invoices and orders but rather we refer to this web page instead.

And remember if you do have a problem, the most important thing of all is to talk to us !!